Customer Success Manager

Are you a person searching to take ownership and make things happen? Do you enjoy working in a dynamic environment exploring new opportunities and taking part in growing a worldwide corporation? Then come join us at MD Agency and start working in the Ad Tech industry, backed by an innovative product and team.

We’re looking for an open-minded self-driven person with an interest in the Ad Tech space who is capable of building new partnerships, spotting revenue growth opportunities, and acting instead of waiting.

What you’ll do

  • Assistance in clients’ onboarding: showing the detailed product demo and sharing the instructions
  • Coordinating and assisting the integration process
  • Daily clients’ accounts health checks and communication
  • Optimization of the clients’ accounts spotting the growth opportunities
  • Understanding and assessing customer needs to identify upsell opportunities

What you have

  • 3+ years of experience in the online advertising industry
  • Knowledge of B2B SaaS sector
  • High proficiency in written and spoken English
  • Knowledge of project management systems
  • Ability to work independently and as a part of a team

Bonus Points

  • Proven track of records in a customer-facing role
  • Additional European language(s) preferred

What you will get

  • Work in an innovative start-up with the possibility of a rapid career growth
  • Fair compensation and a competitive bonus scheme

As a new coming start-up, we stand for innovation and flexibility. We give you freedom in our family and expect you to work responsibly. We believe that listening to each other is the key and welcome everyone with great, fresh and solid ideas to improve our business